Follow these steps to submit your app to Freshdesk.
Log in to the Freshdesk portal, go to Admin -> Security, turn on the Secure Connection using SSL toggle, and click Save.
In the Developer website, click Log in at the top-right corner.
In the pop-up window, enter your Freshdesk URL and click PROCEED. If you are not logged in to Freshdesk, you will be redirected to the Support portal login page. In the login page, provide your Freshdesk credentials and click LOGIN.
Click Add New App.
In the Add New App window, check the Upload as custom app checkbox.
Click Upload from Computer, select your app file, and then click Open.
Follow the instructions listed in the table to provide your app information.
FIELD DESCRIPTION App Name Provide a name for your app, comprising two to three words. This field is mandatory for all types of apps. App Icon Provide an icon to represent your app in Freshworks Marketplace. Ensure that your logo meets the following requirements.
- Image format is .PNG.
- Logo background is transparent.
- Aspect ratio is 1:1.
- Minimum resolution is 400 x 400 pixels.
Overview Add a short introduction on how you can integrate your app with Freshworks suite of products, it should not exceed 100 characters. This field is mandatory for all types of apps. Description Provide an introduction briefing your app’s functionality and features. This field is mandatory for all types of apps. Instructions If your app requires user action during installation, list them here in sequence. Screenshots Provide screenshots to illustrate how your app works. You can capture different states and process flows to give users a better insight into your app. Ensure that your screenshots meet the following requirements.
- Image format is .PNG.
- Maximum of five screenshots.
- Minimum resolution is 1350 x 850 pixels.
Video Guidelines Submit either a YouTube or Vimeo video. This field is not mandatory but required if you would like your app to be featured in Freshworks Marketplace. The recommended format for:
- YouTube link - https://youtu.be/VIDEO_ID
- Vimeo link - https://player.vimeo.com/video/VIDEO_ID
App Category Select the appropriate category to help customers easily filter and find your app in the gallery. You can select upto three categories. This is a mandatory field for Freshdesk apps and External apps. Support Email Provide your support email for customers to reach you in case of any queries regarding your app. This is a mandatory field for Freshdesk apps and External apps. Support URL Provide the link to your helpdesk or a solution article. This is a mandatory field for Freshdesk apps and External apps.
Click Publish to submit your app.
1. Custom apps are not subject to review and will be available in five minutes after they are published.
2. After submitting your app, if you make further updates and republish your app, it will take around five minutes for the changes to reflect.